Terms Of Use

By accessing, browsing, or using the SL Journeys website (www.sljourneys.co.uk) and booking any travel services through us, you agree to be legally bound by these Terms & Conditions in their entirety.

These terms constitute a binding agreement between you and SL Journeys Ltd for the provision of travel services. If you do not agree with any part of these terms, you must not use our website or book our services.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Your continued use of our website or booking services after such modifications constitutes your acceptance of the updated terms.

These terms are governed by the laws of the United Kingdom and both parties agree to submit to the exclusive jurisdiction of UK courts for any disputes arising from your use of our services.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

All bookings made through SL Journeys are subject to availability and explicit written confirmation from our team. A booking is only confirmed once you receive a written confirmation email including the itinerary, pricing, and payment schedule.

When submitting a booking enquiry, you agree to provide accurate and complete information. Any inaccuracies or incomplete information may result in delays in processing your booking or inability to confirm your travel dates.

Prices quoted are subject to change until a booking is confirmed. Confirmed prices are guaranteed for 30 days from the confirmation date, after which we reserve the right to adjust pricing based on currency fluctuations, supplier rate changes, or seasonal adjustments.

You may request modifications to your booking up to 60 days before your travel date, subject to availability and any applicable modification fees. Modifications requested within 60 days of departure may incur penalties.

We are not responsible for any errors in quotes, itineraries, or confirmations caused by incorrect information provided by you. Please review your confirmation carefully and notify us within 7 days of any discrepancies.

A non-refundable deposit of 25-50% (depending on season and accommodation type) is required to confirm your booking. The deposit amount will be specified in your booking quotation.

Full payment must be received at least 45 days before your travel date. If final payment is not received by the deadline, SL Journeys reserves the right to cancel your booking without further notice.

All payments must be made in GBP (British Pounds) through bank transfer, credit card, or other agreed payment methods. Bank transfer fees and currency conversion charges, if applicable, are the responsibility of the customer.

Invoices will be provided upon request. We will not process any payments without a signed booking confirmation and agreed itinerary.

Payment of the deposit constitutes acceptance of the booking terms. No refunds are provided for deposits, except as specifically outlined in our cancellation policy.

Cancellation requests must be submitted in writing to hello@sljourneys.co.uk. The cancellation date is the date your written request is received by SL Journeys, not the date you intended to cancel.

Cancellations more than 90 days before departure: Refund of 75% of paid amount (25% deposit retained as cancellation fee). Cancellations 60-90 days before departure: Refund of 50% of paid amount. Cancellations 45-60 days before departure: Refund of 25% of paid amount.

Cancellations within 45 days of departure: No refund. Full payment is non-refundable. This is due to supplier commitments and non-refundable hotel/activity bookings made on your behalf.

Cancellation policies for third-party suppliers (hotels, airlines, activities) may be more restrictive. Some accommodations and activities require 100% non-refundable payment and cannot be refunded even if you cancel early.

Natural disasters, government travel restrictions, pandemics, or circumstances beyond our control may allow for rescheduling to future dates. Refunds for such events will be limited to the difference between your paid amount and our actual costs incurred.

SL Journeys acts as a travel coordinator and service provider, not as a principal. We arrange travel services on behalf of third-party suppliers including airlines, hotels, transport operators, and tour guides.

SL Journeys is not liable for delays, cancellations, weather conditions, natural disasters, government restrictions, civil unrest, health emergencies, mechanical failures, or any circumstances beyond our reasonable control.

We are not responsible for injuries, losses, damages, or liabilities arising from the use of third-party services, equipment failures, accidents, or actions of third-party providers, including hotels, airlines, guides, and activity operators.

Our liability for any claim arising from our services is limited to the total amount paid by you for the booking. We do not accept liability for indirect, consequential, or special damages including loss of earnings, loss of enjoyment, or emotional distress.

Travel insurance is strongly recommended and is your responsibility. SL Journeys is not responsible for medical expenses, emergency evacuation, lost baggage, or other travel-related incidents. You agree to obtain adequate travel insurance before departure.